TERMS OF USE AND USER AGREEMENT

These Terms of Use are an integral part of the distance contract, which the parties conclude on the basis of the customer's order at the Malduguns online trading site.

The obligations contained in the Terms of Use are mandatory. Violation of these Terms of Use may constitute grounds for termination of the distance contract. The contract is valid for an unlimited period of time.

By placing an order, the customer confirms that they have read, understood, and agree to the Terms of Use. The customer is not allowed to order goods from the Malduguns online trading site www.malduguns.lv if the customer has not read and agreed to the Terms of Use.

Terms used in the Terms of Use:

SIA “KOOPERATĪVS” – the owner of the online marketplace www.malduguns.lv, SIA “KOOPERATĪVS”, registration No. 40103317898, legal address: Parka iela 2A, Rauna, Raunas nov., LV-4131, which offers and sells goods to the client during its business activities in accordance with these terms of use;

Client – a natural or legal person who orders goods from SIA “Kooperatīvs”, who has reached the age of 18 and has unlimited legal capacity and capacity to act in order to enter into contractual relations with SIA “Kooperatīvs”;

SIA “Kooperatīvs” – the online marketplace www.malduguns.lv, which the Client uses to place an order (hereinafter also referred to as “we”, “us”, “our”, “Malduguns”, “Maldugunij”, “Malduguni”);

Delivery – delivery of the goods ordered by the client to the address specified in the client’s order;

Shipment – the package in which the products selected by the client are delivered.

Ordering

The client can use Malduguns services and order goods. When placing an order, the client must provide the following information: first name, last name, contact information for communication, and an exact delivery address.

When ordering goods, the client is responsible for providing true and accurate information.

Notifications about order fulfillment (for example, order confirmation, invoice, etc.) will be sent to the client, as these notifications are necessary for order fulfillment and to inform the client about the status of the order.

Client personal data will be used for order processing and delivery, preparation of invoice documentation, refund of overpaid amounts and returned goods, administration of financial obligations, and other obligations arising from these Terms of Use and the distance contract, as well as the provision of other services offered by SIA “Kooperatīvs”.

Price, Payments and Delivery Costs

The prices of goods in the SIA “Kooperatīvs” store are indicated in EUR currency. All prices are shown including any value added tax or other taxes. Goods are sold at the prices valid at the time the order is placed. The total delivery price may include fees. A bank fee may be applied depending on the bank used by the customer.

Order deliveries are made throughout the territory of Latvia.

Delivery is provided by the SIA “Kooperatīvs” courier or third-party courier and delivery service providers, for example, SIA “Omniva” or SIA “DPD Latvija”.

The customer can pay only with the payment methods indicated in the SIA “Kooperatīvs” payment method menu. Payment must be made before receiving the goods.

After receiving the order, SIA “Kooperatīvs” sends the order confirmation to the customer by e-mail.

Goods are packed in cardboard boxes.

The minimum purchase, order volume is 12 beer cans, which fit in one cardboard box.

Malduguns 12 beer can box size:

Height H 16 cm, length L 27 cm, width W 20 cm.

Product Packaging and Delivery

SIA “Kooperatīvs” strives to do everything possible to ensure that every order is fully fulfilled, however, due to the unavailability of some products at the time of order fulfillment, SIA “Kooperatīvs” does not guarantee that all products ordered by the Client will be available and delivered.

Delivery will be made to the address specified by the Client at the time of placing the order. SIA “Kooperatīvs” will deliver the Client’s order to the main entrance of the delivery address. Upon the Client’s request, the courier may bring the order inside the delivery address, for example, carry it up to a specific floor in an apartment building, only if the courier has the Client’s consent and our courier considers fulfilling such a request to be safe and practical. SIA “Kooperatīvs” always reserves the right to deliver the order only to the main entrance of the address.

Orders are delivered within two to three business days after purchase. In Riga, orders are usually delivered on Wednesdays and Thursdays. Before delivery, the Malduguns courier will contact the buyer at the phone number provided. For example, a purchase made online on Thursday or Friday will be delivered on the following week’s Wednesday.

Shipments may be delivered and received in Latvia from Monday to Sunday between 8:00 and 22:00 by persons who are at least 18 years old. Delivery can be received by an adult who is at least 18 years old and has presented an age-verifying document. If no age-verifying document is available and there is no one at the address who is at least 18 years old at the time of delivery, the shipment will remain with the courier.

In cases where the Client’s shipment is delivered at the time specified by the Client, but there is no one at the address who can receive the order or the recipient cannot present a document proving that they are at least 18 years old, the Client will be informed and will need to contact us to arrange a new delivery time. In cases of repeated delivery, SIA “Kooperatīvs” may charge the Client for repeated delivery costs.

In cases where the Client’s order is delivered at the time specified by the Client, but there is no one at the address who can receive the order or the recipient cannot present a document proving that they are at least 18 years old and the shipment is canceled, the Client will be refunded for the shipment, but charged in full for the delivery costs.

SIA “Kooperatīvs” does everything possible to ensure that the Client’s order is delivered at the agreed time, but SIA “Kooperatīvs” assumes no responsibility for non-compliance with this time in part or in full if such deviation occurs due to the Client or other unavoidable circumstances.

Delivery costs:

The minimum purchase amount is 12 cans (1 box);

  • In Cēsis, Sigulda, Vangaži, Rauna with Malduguns courier once a week: 1 EUR;
  • In Riga with Malduguns courier once a week: 2.90 EUR;
  • To an Omniva parcel machine/ locker in Latvia: 4.90 EUR;
  • With Omniva courier in Latvia: 11.90 EUR.

    The delivery fee does not apply if the total price of goods reaches at least 90.00 EUR (ninety euros).

      The exact delivery price will be calculated and displayed in the Malduguns online store when the Client has entered the exact delivery address.

      Right of Withdrawal and Right to Cancel

      The client has the right to unilaterally exercise the right of withdrawal within 14 (fourteen) days from receiving the order, promptly informing SIA “Kooperatīvs” of its use. The right of withdrawal may be exercised as specified in regulatory enactments, these Terms of Use, and other applicable conditions issued by SIA “Kooperatīvs”. The client is responsible for costs associated with returning such orders.

      SIA “Kooperatīvs” has the right to require that, upon cancellation of the order, the client returns the goods to the SIA “Kooperatīvs” facility at Rauna, Parka iela 2a, LV-4131, from which the delivery was made. The client covers all costs related to the return of goods.

      When returning goods, they must be undamaged, in their original packaging, unopened, and within the validity period plus 1 day. If the client cannot meet these requirements, SIA “Kooperatīvs” reserves the right not to refund the money for the returned goods.

      If the client discovers after receiving the order that the goods are damaged and/or of poor quality, the client should contact SIA “Kooperatīvs” by sending an application to the email [email protected], attaching a photograph of the damaged product. SIA “Kooperatīvs” will arrange a refund to the client’s payment card or account from which the purchase was made.

      The buyer is obliged to physically return the goods to SIA “Kooperatīvs” within 14 (fourteen) days from the notification of withdrawal.

      SIA “Kooperatīvs” will, without undue delay but no later than 14 (fourteen) days from the day it receives the buyer’s application, refund the amount paid by the client, including delivery costs. The refund will be made to the client’s card used for the purchase.

      SIA “Kooperatīvs” is entitled to withhold the refund to the client until the seller has received the goods or the client has submitted proof of return to the seller.

      The client is responsible for maintaining the quality and safety of the goods throughout the withdrawal period. When exercising the right of withdrawal, the client is responsible for preserving the value of the goods. The goods must be returned in their original packaging, in the same configuration as received, including the user manual or other additional documents.

      During the withdrawal period, the client has the right to use the goods only to the extent necessary to check the nature, properties, and functioning of the goods (to the same extent as would be possible in a store). According to consumer rights regulations, the client must ensure that the goods are not damaged and retain their original appearance, as well as preserve their original configuration. In case of damage or other harm to the goods or their packaging, SIA “Kooperatīvs” reserves the right to take action against the client as provided by law.

      Data Processing and Protection

      The client's personal data will be used to identify the client and receive the order, process the order and delivery, prepare accounting documents, including invoices, refund overpaid amounts and return sums for returned products, administer financial obligations and other obligations arising from these Terms of Use and the distance contract for the use of goods offered by SIA “Kooperatīvs”.

      Delivery Outside Latvia

      To find out about Malduguns beer delivery options to other European Union countries, please send a message to [email protected].

      Customer and Buyer Support

      For any uncertainties or questions about shopping in the SIA “Kooperatīvs” online store, please contact the Malduguns team on working days from 9:00 AM to 5:00 PM by phone or email.

      SIA “Kooperatīvs” alcohol retail license no. AM 00000000576.